Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days after your order is confirmed. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and shipping method selected. Estimated delivery times:

• Domestic (America & Canada): 2–5 business days

• International: 5–12 business days (varies by destination)

Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with tracking details. You can use this to follow your order in real time.

Delivery Delays
While we aim to deliver on time, delays may occasionally occur due to high order volume, customs clearance, or unforeseen circumstances. If your order is significantly delayed, please contact us.

Shipping Partners
We work with reputable logistics partners such as DHL, FedEx, and trusted local couriers to ensure reliable delivery.

Customs & Import Duties
International orders may be subject to customs duties or taxes. These charges are the responsibility of the recipient. Please check with your local customs office for more details before placing an order.

Incorrect Addresses
Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrectly provided addresses.

Missing or Damaged Items
If your package arrives damaged or your item is missing, contact us within 48 hours of delivery with photos and your order number. We’ll investigate and resolve the issue promptly.

Questions?
If you have any questions about your shipment, reach out to us at support@ioatitan.com